CMMI SVC

About CMMI SVC

CMMI (Capability Maturity Model Integration) SVC (Service) is a process improvement framework designed for organizations that provide services rather than develop products.

CMMI SVC focuses on improving organizations’ processes to deliver customer services. It provides a framework for assessing and improving service delivery processes, including service design, service delivery, and service management.

CMMI SVC comprises best practices and guidelines for service providers to achieve process maturity and quality improvement. These practices cover service planning, service delivery, monitoring and control, performance management, and service process improvement.

Does your company require it?

Organizations adopt CMMI SVC as a best practice framework for improving service delivery processes and achieving higher service maturity and quality levels.

CMMI SVC is particularly useful for service-oriented organizations such as IT service providers, business process outsourcing companies, and consulting firms. Any organization that provides customer services can benefit from adopting CMMI SVC.

Some government agencies require their contractors to have CMMI SVC certification as a condition for doing business with them. Similarly, some companies may require their service providers to be CMMI SVC certified as a condition for awarding contracts.

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  • Personal Data Protection Consultancy and Certification

    GDPRI KSA PDPLI UAE PDPLI DIFC DPLI POPIAI ISO 27701I HIPAA

    CMMI Consultancy and Appraisal Services

    CMMI DEVI CMMI SVCI CMMI L5 HIGH MATURITY CMMI TRAININGI BENCHMARK APPRAISAL

    Service Management and Excellency

    ISO 20000I ITILI ISO 10001I CMMI SVC

    Information and Data Security

    ISO 27001I NISTI PCIDSSI TISAXI ADHICSI NESAI ISRI Data ClassificationI HITRUST

    Governance Risk and Compliance

    SSAE 18 SOC 2 Type 1 , 2I COBITI ISO 31000I ISO 9001

    Cyber Security, Cloud Security Risk Mitigation

    CSA STARI ISO 27017I ISO 27018I Cloud Security Assessment Cyber Security AssessmentI Technical Security, VA PTI Cyber security Capability Maturity Model (C2M2)I CISO as a Service

    Business Continuity and Resilience

    ISO 22301I NCEMA

    Food Safety and Security

    ISO 22000I HACCP

    Audit and Assurance Services

    ISO 45001I ISO 14001I ISO 55001I ISO 56001I Statutory and Regulatory Compliance
  • How can Univate help?

    At Univate Solutions Support, we offer comprehensive assistance to ensure your operations comply with CMMI SVC requirements. Our services include training, documentation, and implementing policies, procedures, processes, templates, checklists, guidelines, and other necessary controls. We provide end-to-end support until your organization completes a compliance audit, meeting all control requirements.

    Our Implementation Approach:

    Univate uses a 5-phase approach for GAP analysis, risk assessment, and implementation support.

    Salient features of our engagement approach are:

      • Unique and Proven engagement approach
      • End-to-end documentation
      • Training on the control implementation and sustenance.
      • Complex client implementation experience in different countries
      • Cost arbitrage
      • Reduce management time required
      • Reduce the cost of sustenance
      • Reduce cycle time of end-to-end implementation process
      • Our unique automation tool automates managing the system

      Our assessment and implementation support methodology addresses the critical areas like:

      • Conduct a Gap Assessment of the existing controls.
      • Assess risks and opportunities.
      • Define, review and update Policies, procedures, processes, templates, guidelines, and checklists.
      • Active support for effective implementation of controls
      • Internal Audit for compliance
      • Corrective and Remediation/ Preventive actions
      • Conduct/Support the final compliance audit process

      Implementation benefits:

      • Improved service quality, loyalty and competitive advantage
      • Better process efficiency
      • Improved risk management
      • Improved customer satisfaction
      • Competitive advantage
      • Improved teamwork and communication
      • Continuous process improvement