By Girija Togarati, ISO 27001 Lead Auditor. Reviewed by Murty Nisthala, CISA, CISSP, CCSP.

ISO 10001:2018 gives guidance on codes of conduct for customer satisfaction and is part of the ISO 10000 customer satisfaction family.

What it involves

ISO 10001 Customer Satisfaction requires a defined scope, the right practices, evidence that they operate, and ongoing improvement.

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