About ITIL (Information Technology Infrastructure Library)
ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management (ITSM). It is a set of guidelines for managing IT services, processes, and infrastructure.
ITIL defines a series of processes to manage IT services, including service strategy, service design, service transition, service operation, and continual service improvement. These processes help organizations align their IT services with their business needs, manage risk, and ensure the delivery of high-quality IT services.
The ITIL framework provides a common language and set of concepts for IT service management, which can help improve communication and collaboration between different teams and departments within an organization. It includes best practices, tools, and techniques for managing IT services, such as incident management, problem management, change management, and service level management.
Many organizations use ITIL as a basis for their IT service management practices and seek certification in ITIL to demonstrate their commitment to IT service excellence. The ITIL framework is regularly updated to reflect changes in technology and business practices.
Does your company need it?
ITIL (Information Technology Infrastructure Library) is a widely adopted framework for IT Service Management (ITSM) and is relevant to any organization that provides IT services to internal or external customers. It includes organizations across various industries such as banking, healthcare, education, government, etc. Any organization that wants to improve its IT service delivery and support processes can benefit from implementing ITIL best practices.
How can Univate help?
At Univate Support, we offer comprehensive assistance to ensure your operations comply with ITIL requirements. Our services include training, documentation, and implementing policies, procedures, processes, templates, checklists, guidelines, and other necessary controls. We provide end-to-end support until your organization completes a compliance audit, meeting all control requirements.
Our Implementation Approach:
Univate uses a 5-phase approach for GAP analysis, risk assessment, and implementation support.
Salient features of our engagement approach are:
- Unique and Proven engagement approach
- End-to-end documentation
- Training on the control implementation and sustenance.
- Complex client implementation experience in different countries
- Cost arbitrage
- Reduce management time required
- Reduce the cost of sustenance
- Reduce cycle time of end-to-end implementation process
- Our unique automation tool automates managing the system
Our assessment and implementation support methodology addresses the critical areas like:
- Conduct a Gap Assessment of the existing controls.
- Assess risks and opportunities.
- Define, review and update Policies, procedures, processes, templates, guidelines, and checklists.
- Active support for effective implementation of controls
- Internal Audit for compliance
- Corrective and Remediation/ Preventive actions
- Conduct/Support the final compliance audit process
- Improved service quality
- Increased customer satisfaction
- More efficient service delivery
- Better communication and collaboration
- Enhanced decision-making
- Increased agility and flexibility
- Improved risk management
- Compliance with industry standards