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Univate Solutions is a CMMI Institute Transition Partner

(https://cmmiinstitute.com/partners/directory/univate-solutions) and preferred management consultants in the area of CMMI, Software Services and Product Quality, Process Re-engineering, Service management and Excellence, Cyber Security & Business continuity for Clients in Government, BSFI, IT , Healthcare, Manufacturing, Engineering, Services and Education Sectors catering to Middle East and UAE Clients. We have 500 + man years of industry experience and our lead appraiser and consultants are best in the class professionals.

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Univate Solutions as a CMMI Institute transition partner have experience in executing GAP analysis, Implementation, Consulting, Training and Assessment services for CMMI ver 2.0 Development and Service models catering to CMMI level 3 and CMMI level 5 requirements. We have successfully consulted 500+ engagements collectively and our Lead Appraisers have conducted 400+ appraisals successfully across India and rest of the world. We are amongst few transition partners to successfully delivery end to end CMMI engagement in UAE and other GCC countries.

CMMI (Capability Maturity Model Integration) latest version 2.0 is a business excellence which helps organisations to continually improve the existing organization practices aligned to organizational business objectives internal, external stakeholders and customers.

CMMI ver 2.0 is recognised across the world and it’s implementation helps organisations in the following :

  • Significant performance improvement of business metrics and operational metrics.
  • Increase in Senior management support sponsorship, support and active involvement.
  • Effective stakeholder involvement and management.
  • Focus on meeting business objectives.
  • Improvement in Communication to Internal and external stakeholders including customers.
  • Improvement in planning, establishing and optimizing Infrastructure (People, Process, Technology, Physical infrastructure, Tools and Automation).
  • Making work force ready for the current and future assignments.
  • Reinforce good behavior.

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Most of the organisation across the world adopt two CMMI ver 2.0 model views. CMMI for Development and CMMI for Services. In the CMMI ver 2.0 for development there are 20 Practice Areas and CMMI ver 2.0 for services there are 22 Practice Areas. A Practice Area is a Set of Practices that collectively describe the critical activities needed to achieve a defined intent and value of that practices area.

Within each Practice Area, practices are organized into a set of evolutionary Capability Levels from level 1 to level 5 which provide path for improvement. Each capability level includes one or more related practices. Organisations are appraised at different levels of maturity ( from Maturity Level -1 to Maturity Level 5 ) through benchmark appraisal ,when practices up to TARGET capability level of each Practice Area are implemented which is 20 Practice Areas for CMMI Development and 22 Practice Areas and CMMI ver 2.0 for Services.

Implementation is described as processes and process artifacts relevant for target capability level for different practice areas are defined in the organisation, projects and support functions are able to demonstrate their effective usage, those processes are part of organization’s habit and culture.

Practice Areas are composed of Practices which are organized into a set of evolutionary Capability Levels from level 1 to level 5 having intent and Value.

Intent – What results and accomplishments are expected as an outcome of Practice Area.

Value – Business Value achievable by adopting the practice area.

Detail description of Practices which belongs to Level -1 till Level- 5.

TWO practice areas GOVERNANCE (GOV) and IMPLEMENTATION INFRASTRUCTURE (II) applied to all processes, their implementation and improvement.

Governance Practice Area:

Demonstrated through visible and active management involvement which is critical to success of performance and process implementation in an organisation.

Implementation Infrastructure Practice Area:

Demonstrated through BUILD, FOLLOW, SUSTAIN and IMPROVE processes over time and refers everything needed to implement, perform and sustain organization’s set of processes.

Practice Ares that belong to CMMI ver 2.0 Development and Services Model view are :

  • Causal analysis and Resolution ( CAR )
  • Configuration management( CM )
  • Decision Analysis and Resolution( DAR )
  • Governance( GOV )
  • Implementation Infrastructure ( II )
  • Managing Performance and Measurement( MPM )
  • Monitoring and Control( MC)
  • Organizational Training ( OT)
  • Peer Reviews( PR)
  • Planning( PLAN)
  • Estimating ( EST)
  • Process Asset Development ( PAD)
  • Process Management( PCM)
  • Process Quality Assurance( PQA)
  • Requirements Development and Management( RDM )
  • Risks and Opportunity Management ( RSK)
  • Verification and Validation ( VV)
  • Supplier Agreement Management ( SAM )
  • Technical Solution( TS ) – Only for Development
  • Product Integration( PI )- – Only for Development
  • Strategic Service management ( STSM ) – Only for Services
  • Incident Resolution and Prevention ( IRP ) – Only for Services
  • Continuity ( CONT) – Only for Services
  • Service Delivery Management ( SDM )-– Only for Services

Our Engagement Methodology

We proposes a FOUR phase work methodology D-E-A-L for the entire engagement. All the phases are mentioned below which starts with phase Diagnose and ends with Leverage. Details of each of those phases have been depicted with activities and deliverables. In every phase Quick Win have been enabled.

Diagnose Phase :
  • CMMI workshop - Provide a CMMI model implementation related explanation for the practitioners.
  • In this phase detail GAP analysis of the existing practices against CMMI Ver 2.0 for development and services model shall be conducted.
  • GAP analysis report with recommendations, detailed action plan based on the results of the gap assessment shall be prepared and discussed. The plan to include activities, duration, timelines, and responsibilities.
Establish Phase :
  • Process architecture will be designed, Process Asset components- processes, policies, templates, guidelines, checklists, standards for all practices areas as mentioned below shall be defined as per CMMI Best practices mapping to CMMI ver 2.0 development and services requirements.
  • These processes to be suitable tailored as per organisation requirements. This will cover all 20 Practices Areas of CMMI ver 2.0 for development and 22 Practices Areas of CMMI ver 2.0 for development
  • Create process governance and execution framework with roles and responsibilities for different Competency Teams (Workgroups), communication mechanism, reporting mechanism and training Workgroup members for Their process assets and CMMI implementation.
  • Training, Coaching, Mentoring and Handholding of Competency Teams ( Workgroups ).

Typical Competency Teams ( Workgroups ) are :

  • Project Management Workgroup,
  • Business Analyst Workgroup
  • Solution Workgroup
  • Testing & QA Workgroup
  • Configuration and Release Management Workgroup
  • Process Quality Assurance Workgroup
  • Senior management/ Governance Workgroup
  • Organisation Training Workgroup
  • Process and Performance Management work group
  • Creating and Releasing process asset Library with all process assets.
  • Creating and Releasing measurements framework, KPIs for projects aligning it to organisation business plan and business KPIs.
  • Establishing KPI/ metrics collection, analysis and reporting mechanism.
Assure Phase :
  • Implementation support for process assets defined.
  • Process improvement proposal collection and refinement of process asset Process Asset components- processes, policies, templates, guidelines, checklists, standards for all practices areas.
  • Proving institutionalization support and competency through training , coaching, hand holding to mini groups of practitioners.
  • Conduct training sessions for updated / new asset management system and different aspects for different stakeholders.
  • Internal auditor’s training
  • Planning and conducting Internal audits for selected projects and support functions.
  • Support for remediation of audit findings and formal closure.
  • Creation of metrics data base and release of process performance baselines and continual improvements.
Leverage Phase :
  • Creating Readiness review plan and conduct readiness review through Lead appraiser
  • Support closure of readiness review findings.
  • Identify Assessment Team Members from organisation and provide CMMI Institute mandatory trainings by authorised CMMI trainer to become ATMs
  • Provide training to ATMs and other members.
  • Provide one day advanced capability ( High Maturity ) official training by authorised trainer.
  • Create Practice Implementation Indicators Description ( PIID ) documentation( mandatory for CMMI appraisal ).
  • Create CMMI appraisal document evidence library, ensure sufficiency and coverage for CMMI ver 2.0 compliance.
  • Prepare all FAR (Functional Area Representatives) members for CMMI ver 2.0 benchmark appraisal, conduct mock sessions, hand holding and making necessary communication. FAR members will be from all Competency Groups ( Workgroups) as mentioned below.
  • Project Management Work Group, Business Analyst Workgroups, Solution work group, Testing & QA work group, Configuration and Release Management work group, Process Quality Assurance Work group, Senior management/ Governance work group, Organisation Training work group, Process and Performance Management work group ,Vendor Management work group
  • Conduct Benchmark Appraisal for CMMI ver 2.0 as per CMMI institute guidelines, upload results and Upload results in CMMI institute portal.

FREQUENTLY ASKED QUESTIONS

CMMI Model implementation and Appraisal provides a competitive edge for the organisation to be compared with best in the class product development organisation, services providers. By appraising the organisation process organisation benchmark it’s processes against it’s peers and provide a solid base for continual improvement with definite business benefits.

CMMI ver 2.0 Model implementation and Appraisal helps organisation in Improving Productivity, Customer Satisfaction, Optimizing Cost, Increase in return on investment, Ontime and On budget Delivery, No Last minute surprises.

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Gap Analysis

Following diagram depicts the Gap analysis approach with inputs and outputs. Typically existing processes, documentation, implementation, tools, governance, continuous improvement aspects will be reviewed against the CMMI Ver 2.0 Development and Service requirements.

During the gap assessment instruments like Interview, document review, practice implementation review, floor walk, tools review, reports review, direct & indirect evidence collection etc. will be used.

Evidences will be collated and consolidated which will be used for documentation of findings, gaps and remediation actions.

Deliverables

  • GAP analysis report identifying the gaps with respect to the CMMI ver 2.0 Level 3, Level 5 requirements for each process area.
  • Recommendations, detailed action plan based on the results of the gap assessment shall be prepared and discussed. The plan to include activities, duration, timelines, and responsibilities.
  • Maturity Assessment Report
  • Quantitative ratings for all practices, future TO – BE state process recommendations.
  • Create a detailed plan based on the results of the gap assessment. The plan should include activities, duration, timelines, and responsibilities.

Case Studies:

Before How we Helped After
  • The client had identified requirements (RM) management, review, testing and release management (CM) are improvement areas for software engineering.
  • Absence of formal estimation processes with a lack of proper documentation resulting in incorrect estimations and changed project plans during the project
  • Lack of proper monitoring and control of projects
  • Lack of best practice sharing and leveraging from past projects experience and lack of reusability
  • We provided unique approach of implementing CMMI processes and formal appraisal in 4 phases.
  • Implemented CMMI processes in requirements management, Traceability, Product Integration and project management Testing department.
  • Conducted several workshops on REQM, CM, Release Management, PPQA process areas to strengthen the practices.
  • Developed processes, templates, checklists and guidelines. Conducted training, caching, mentoring and supported implementation of CMMI ver 2.0 best practices.
  • Each release of newly defined processes included release planning, analysis, process definition, reviews, piloting, training, deployment and coaching.
  • Successfully completed the implementation on time . Organisation was assessed in CMMI ver 2.0 Dev L3 successfully.
  • There is a big improvement in , reduction of Field defects up to 20% cost and effort variance has been reduced 30%.
  • Reusability has been part of new estimation methodology which has resulted in schedule and cost overrun and improvement in productivity.
  • Through process asset library sharing of best practices has been part of current organisation culture.
Before How we Helped After
  • The client had identified supplier management, review, verification, release management and validation are improvement areas.
  • Absence of formal peer review process, inspection.
  • Lack of proper configuration and release management leading to customer dissatisfaction.
  • Rework effort % was 30% of total effort.
  • Lack of formal process and product quality assurance audits, release audits , verification and validation application with exit criteria.
  • We provided unique approach of solving the problems with application of CMMI Practices and best practices.
  • Focused Implemented CMMI processes in configuration management, change management, Release management, Reviews, Verification and Validation, Supplier management.
  • Real-time implementation support for SAM, Release Management, PQA , V & V process areas to strengthen the practices.
  • Developed processes assets. Conducted training, coaching and supported implementation of CMMI ver 2.0 best practices.
  • Strengthened the configuration audits, release audits, product and process quality assurance audits.
  • Successfully completed the implementation on time. Organisation was assessed in CMMI ver 2.0 Dev and Services L3 successfully.
  • There is a big improvement in, meeting verification and validation exit criteria, successful releases, Good quality supplier deliverables.
  • Customer satisfaction has increased by 30%, Defect Removal Efficiency metrics has been improved by 20%.
  • Percentage rejection of supplier deliverables has been reduced significantly to 80%.
Before How we Helped After
  • The client had major issues in project management, Risk management, Not able to implement permanent solutions to similar client issues, customer satisfaction was very low.
  • Absence of formal Planning and Monitoring control processes, Projects are managed in Silos, No sharing of best practices, No reusability.
  • Significant cost and effort overrun in project up to 30%, Defect removal efficiency is less than 60% (40% defects were reported by clients).
  • Poor risk management resulted in huge schedule overrun resulting to > 25%.
  • We provided unique approach of solving the problems with application of CMMI Practices and best practices.
  • Focused Implemented CMMI processes in Estimating, Planning, Monitoring and Control, Causal analyses and Resolution, Decision analysis and resolution.
  • Support for strengthening Verification and Validation, Requirements development and management, Performance Monitoring and control using the CMMI best practices.
  • Developed and Implemented CMMI ver 2.0 compliant processes with suitable integration of existing processes, best practices and tools practices.
  • Strengthened the of Governance and ver sight, best practice sharing, Risk database, Lessons learnt and reusable component databases/ Library.
  • Successfully Implemented CMMI Best practices. Organisation was assessed in CMMI ver 2.0 L3 successfully.
  • There is a big improvement in, improving Schedule, Effort and Cost performances. Schedule variance reduced < 10%, Effort and cost variance of projects to < 5%.
  • Recurring issues and problems have been fixed to > 90%.
  • Customer satisfaction has increased average of 3.5/5 to 4.3 /5, Defect Removal Efficiency metrics has been improved by 40%.

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Univate Solutions is preferred management consultants in the area of Governance Risk and Compliance ( GRC ), Quality, Business Process Re-engineering, Service management and Excellence, Information Security & Business continuity and Continuous Improvement. We cater to customers in the IT and Non IT sector and analyze their current status in business excellence and partner with them in their excellence initiative.

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